Last Updated: 21 November 2025

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This Privacy Policy explains how Sonika Jewels (“Sonika Jewels”, “we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information when you visit or interact with our website sonikajewels.com (the “Site”) or use any of our online services (collectively, the “Services”).
 

By accessing or using the Site, you agree to the terms of this Privacy Policy.

If you do not agree with this Policy, please discontinue use of our Services.

 

1. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the Site indicates acceptance of these changes.

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2. Personal Information We Collect

 

We collect personal information in the following ways:

 

A. Information You Provide Directly

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This includes information you voluntarily submit through forms, purchases, or communication with us:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment confirmation (processed by third-party gateways; we do not store card numbers)

• Account details if you register (username, encrypted password)

• Messages submitted via contact forms, chat, or customer support

• Product reviews, feedback, or inquiries

 

B. Information Collected Automatically (Usage & Device Data)

 

When you visit the Site, Wix and integrated tools automatically collect certain technical and browsing information, such as:

• IP address

• Browser type and version

• Device information (mobile/desktop/tablet)

• Operating system

• Pages visited

• Time spent on pages

• Click actions and navigation patterns

• Referring URLs

• General location derived from IP address (city/region level)

• Website performance logs and error reports

C. Cookies & Tracking Technologies

 

We use cookies and similar technologies to support essential website functionality, analytics, and marketing. These may include:

• Functional cookies

• Analytics cookies

• Security cookies

• Advertising/retargeting cookies

 

You can manage cookie settings through your browser. However, disabling cookies may affect certain functionality on the Site.

 

D. Information from Third Parties

 

We may receive information about you from:

• Payment processors (e.g., Razorpay, PayPal, Stripe):
  Payment status, billing information

• Shipping partners:
  Delivery updates, tracking information

• Email marketing services:
  Email engagement statistics (opens, clicks)

• Social media platforms if you interact with embedded content

 

All such third-party services handle your data in accordance with their respective privacy policies.

 

 

3. How We Use Your Personal Information

 

We use your personal information for the following purposes:

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A. Providing and Managing Services

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• Processing and fulfilling orders

• Managing accounts and user profiles

• Sending order confirmations, updates, and delivery notifications

• Handling returns, exchanges, or support requests

 

B. Customer Support

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• Responding to inquiries

• Resolving issues

• Providing general assistance related to products or orders

 

C. Marketing & Promotions

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• Sending promotional emails, updates, or offers

• Tailoring product recommendations and advertisements
  You may unsubscribe from promotional emails at any time.

 

D. Analytics & Site Improvement

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• Understanding how visitors use the Site

• Improving design, performance, and user experience

 

E. Security & Fraud Prevention

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• Detecting and preventing unauthorised access

• Monitoring suspicious activity

• Protecting our legal rights and those of our users

 

4. How We Share Personal Information

We may share your information in the following situations:

 

A. Service Providers

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With trusted third-party vendors who assist in operations such as:

• Website hosting (Wix)

• Payment processing

• Shipping and order fulfillment

• Customer support tools

• Email marketing

• Analytics services

 

B. Legal Compliance

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We may disclose information if required to:

• Comply with applicable laws or legal processes

• Respond to government requests

• Protect our rights, safety, or property

 

C. Business Transfers

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If Sonika Jewels undergoes a merger, acquisition, or restructuring, your data may be transferred as part of that transaction.

 

D. With Your Consent

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We may share your information for any purpose you expressly authorize.

We do not sell or misuse your personal information.

 

5. Publicly Shared Information

 

If you post reviews, ratings, or comments, this information may become publicly visible. Do not include sensitive information in public submissions.

 

6. Third-Party Websites

 

Our Site may contain links to third-party websites.
We are not responsible for their content, privacy practices, or security measures. You should review their privacy policies independently.

 

7. Children’s Privacy

 

Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided information, contact us immediately for removal.

 

8. Data Security

 

We take reasonable technical and organizational measures to protect your data.
However, no system is completely secure, and we cannot guarantee absolute protection.

Avoid sending sensitive data (e.g., card numbers) through unencrypted channels like email.

 

9. Data Retention

 

We retain personal information as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

 

When data is no longer required, it will be securely deleted.

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10. Your Rights

 

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold

• Request corrections

• Request deletion (where legally permissible)

• Withdraw consent for marketing communications

• Request limitations on how your data is processed

 

To exercise any of these rights, contact us using the details below.

We may verify your identity before processing certain requests.

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11. Contact Us

 

If you have any questions about this Privacy Policy or want to exercise your data rights, you may contact us at:

Email: sonikajewels@gmail.com
Address:
Sonika Jewels
Surat, Gujarat
India

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